Frequently Asked Questions

Welcome to The Buttered Chic. Explore our aisles of skin care staples. Find answers about our sourcing philosophy, product care, and delivery of your curated goods.

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How Long Does An Order Take To Arrive?

Standard delivery within the U.S. generally takes 5–7 business days.

This includes 1–2 business days for us to process and package your curated goods from our stock. Once your shipment leaves our facility, you'll receive a tracking number to follow its journey.

Are your products preserved?

We use essential, high-grade preservatives only where necessary to protect the integrity of our formulas. Our focus is on maximizing the ratio of natural, potent ingredients

How Long Does An Order Take To Arrive?

Standard delivery within the U.S. generally takes 5–7 business days.

This includes 1–2 business days for us to process and package your curated goods from our stock. Once your shipment leaves our facility, you'll receive a tracking number to follow its journey.

Can I use this product daily?

Our products are concentrated. Start with a small daily measure—about a dime-sized amount for your entire arm, etc. Increase the ration as needed. A little goes a long way, ensuring a a good amount of use from every jar.

How To Return My Items?

We want you to love your order. If you need to request a return, it must be submitted within 7 days of delivery. Only approved returns will be accepted. To start a return, contact us at Ordershelp@thebutteredchic.com or call (847) 200-2048 with your order number and details. Once approved, we’ll provide next steps.

Which Payment Methods Do You Accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay.

How Can I Track My Order?

Once your order ships, you’ll receive a shipping confirmation email with a tracking link so you can follow your package until it arrives.